Services Conditions & Terms

1. Scope of Services

These Services Conditions ("Conditions") govern all services provided by Yogoma Olive Oil Solutions ("Service Provider") to the client ("Client"). Services include but are not limited to:

• Equipment installation and commissioning
• Preventive maintenance programs
• Technical training and certification
• Equipment repair and troubleshooting
• Process optimization services
• Consulting and technical advisory services

The specific services to be provided will be detailed in a separate Service Agreement or Statement of Work.

2. Service Agreements

2.1 Service Proposals

All service proposals are valid for 30 days from the date of issue. Proposals are based on the information provided by the Client and may be revised if additional requirements are identified.

2.2 Service Orders

Service orders must be submitted in writing and accepted by the Service Provider. Emergency service requests may be accepted verbally but must be confirmed in writing within 24 hours.

2.3 Changes to Services

Any changes to the scope of services must be agreed in writing by both parties. Additional charges may apply for scope changes.

3. Service Delivery

3.1 Service Scheduling

Services will be scheduled at mutually agreed times. The Client shall provide adequate access to facilities and equipment during service periods.

3.2 Client Responsibilities

The Client shall:

• Provide safe working conditions for our personnel
• Ensure equipment is accessible and ready for service
• Provide necessary utilities (power, water, compressed air)
• Designate a point of contact for service coordination
• Provide relevant documentation and technical information

3.3 Service Interruptions

The Client is responsible for any production interruptions caused by scheduled services. We will make reasonable efforts to minimize disruption.

4. Emergency Services

4.1 Emergency Response

Emergency services are available 24/7 for critical equipment failures. Response times vary based on service level agreements and location.

4.2 Emergency Service Charges

Emergency services outside normal business hours are subject to premium rates:

• After Hours (6 PM - 8 AM): 1.5x standard rate
• Weekends: 2x standard rate
• Holidays: 2.5x standard rate

4.3 Travel Time

Travel time to and from the Client's facility is billable for emergency services. Minimum charges may apply.

5. Fees and Payment

5.1 Service Rates

Service rates are as follows unless otherwise agreed:

• Technical Service: $150 per hour
• Engineering Services: $200 per hour
• Training Services: $1,500 per day
• Consulting Services: $250 per hour

5.2 Service Packages

Pre-paid service packages are available at discounted rates. Unused hours in service packages expire 12 months from purchase.

5.3 Expenses

The Client shall reimburse reasonable expenses incurred in providing services, including travel, accommodation, and materials.

6. Service Level Agreements

6.1 Response Times

Standard response times for service requests:

• Emergency (Production Stopped): 4 hours
• Urgent (Reduced Capacity): 8 hours
• Standard (Planned Maintenance): 2 business days
• Non-Urgent (Consulting): 5 business days

6.2 Service Availability

Remote support services are available during standard business hours (8:00 AM - 6:00 PM PST, Monday-Friday).

7. Warranties and Guarantees

7.1 Service Warranty

We warrant that services will be performed in a professional and workmanlike manner. If services do not meet this standard, we will re-perform the services at no additional charge.

7.2 Parts Warranty

Parts installed during services carry the following warranties:

• Genuine Spare Parts: 12 months
• Consumables: 90 days
• Refurbished Parts: 6 months

7.3 Warranty Limitations

Warranties do not cover damage caused by:

• Client misuse or improper operation
• Unauthorized modifications
• Failure to follow maintenance procedures
• External factors beyond our control

8. Limitation of Liability

Our total liability for any claim related to services shall not exceed the fees paid for the specific services giving rise to the claim.

We shall not be liable for any indirect, consequential, or special damages, including loss of production, revenue, or profits.

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during service provision. This obligation survives termination of services.

10. Termination

10.1 Termination for Cause

Either party may terminate services for material breach by the other party, provided 30 days' written notice is given and the breach is not cured.

10.2 Termination for Convenience

Service agreements may be terminated for convenience with 60 days' written notice. Pre-paid services will be refunded on a pro-rata basis.

11. Contact Information