Quality Assurance Chart & Standards

1. Quality Philosophy

At Yogoma Olive Oil Solutions, quality is the foundation of everything we do. Our commitment to excellence ensures that every product and service we deliver meets the highest international standards and exceeds customer expectations.

Our quality philosophy is built on three core principles:

• Prevention over Correction: We focus on preventing defects rather than detecting them
• Continuous Improvement: We constantly seek ways to enhance our processes and products
• Customer Focus: We align our quality standards with customer needs and industry requirements

2. Quality Management System

2.1 Certification Standards

Our Quality Management System is certified to the following international standards:

• ISO 9001:2015 - Quality Management Systems
• ISO 14001:2015 - Environmental Management Systems
• ISO 45001:2018 - Occupational Health and Safety
• CE Marking - European Conformity for Machinery
• FDA Compliance - Food Safety Standards

2.2 Quality Objectives

Our annual quality objectives include:

• Customer satisfaction rating ≥ 95%
• On-time delivery rate ≥ 98%
• Product defect rate ≤ 0.5%
• Service response time ≤ 4 hours for emergencies
• Zero major non-conformities in external audits

3. Product Quality Standards

3.1 Machinery and Equipment

All our olive oil production equipment meets the following quality standards:

3.2 Spare Parts Quality

All spare parts undergo rigorous quality control:

• Genuine Parts: 100% compatibility testing with original equipment
• Material Certification: All materials certified to specified standards
• Dimensional Inspection: Critical dimensions verified against specifications
• Performance Testing: Functional testing under simulated operating conditions

4. Service Quality Standards

4.1 Installation Services

Our installation services adhere to the following quality standards:

• Site Preparation: Pre-installation checklist completion 100%
• Equipment Alignment: Laser alignment within 0.05mm tolerance
• Electrical Installation: Compliance with NEC and local codes
• Commissioning: 48-hour continuous operation test
• Documentation: Complete as-built documentation delivered

4.2 Maintenance Services

Maintenance services quality metrics:

• Preventive Maintenance: 100% completion of scheduled tasks
• Response Time: Emergency calls answered within 15 minutes
• First-Time Fix Rate: ≥ 90% of issues resolved on first visit
• Customer Satisfaction: Post-service survey score ≥ 4.5/5

5. Testing and Inspection Protocols

5.1 Incoming Material Inspection

All incoming materials and components undergo:

• Visual inspection for damage and defects
• Dimensional verification against specifications
• Material certification review
• Sample testing for critical components

5.2 In-Process Quality Control

During manufacturing and assembly:

• Daily calibration of measuring equipment
• Statistical process control monitoring
• First article inspection for new batches
• Regular audit of workmanship standards

5.3 Final Product Testing

Before shipment, all products undergo:

• Complete functional testing
• Safety system verification
• Performance validation against specifications
• Packaging and labeling inspection

6. Continuous Improvement

6.1 Quality Metrics Monitoring

We continuously monitor key quality indicators:

• Customer complaint resolution time
• Warranty claim analysis
• Supplier performance ratings
• Internal audit findings
• Corrective action effectiveness

6.2 Quality Improvement Programs

Our ongoing improvement initiatives include:

• Six Sigma projects for process optimization
• Lean manufacturing implementation
• Supplier development programs
• Employee quality training and certification
• Technology upgrades for quality enhancement

7. Customer Quality Assurance

7.1 Quality Documentation

We provide comprehensive quality documentation with every delivery:

• Certificate of Conformance
• Material test certificates
• Inspection and test reports
• Operation and maintenance manuals
• Calibration certificates

7.2 Quality Feedback System

We actively seek and respond to customer quality feedback through:

• Regular customer satisfaction surveys
• Quality review meetings with key accounts
• Product performance monitoring
• Service quality assessments

8. Contact Information

9. Document Control

This Quality Chart is a controlled document. Any revisions must be approved by the Quality Manager and communicated to all relevant stakeholders.

Document Number: QC-2024-001
Revision: 2.0
Approval Authority: Quality Management Representative