Privacy Policy

1. Introduction

Yogoma Olive Oil Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://olive.yogoma.com and use our services.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our Website
• Place an order for our products or services
• Subscribe to our newsletter or marketing communications
• Complete any forms on our Website
• Contact us with inquiries or for customer support

The personal information we collect may include:

• Name and contact details (email address, phone number, address)
• Company information and professional details
• Payment information (processed securely through our payment processors)
• Communication preferences

2.2 Automatic Data Collection

When you visit our Website, we automatically collect certain information about your device and usage patterns:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system and platform

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To process your orders and transactions
• To communicate with you about your account or transactions
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To develop new products, services, and features
• To monitor and analyze trends, usage, and activities in connection with our Website
• To detect, prevent, and address technical issues and security breaches
• To comply with legal obligations and enforce our terms and conditions

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

All sensitive data, including personal information and payment details, is encrypted using 256-bit encryption technology. Our security measures include:

• SSL encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication procedures
• Regular security assessments and penetration testing
• Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Retention periods may vary based on the type of data and the purpose for which it was collected:

• Customer account data: Retained for 7 years after account closure
• Transaction records: Retained for 10 years for tax and legal purposes
• Marketing data: Retained until consent is withdrawn
• Website analytics: Retained for 26 months

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct any information you believe is inaccurate.
• Right to Erasure: You can request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data.
• Right to Object to Processing: You can object to our processing of your personal data.
• Right to Data Portability: You can request that we transfer the data we have collected to another organization.

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting Cookies: Used to deliver ads relevant to you

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

8. Third-Party Disclosures

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, or acquisition.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data.

10. Contact Information

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.